Identify the customer
Match agreed variables such as customer number, phone, email, order, or contract to your records.
Available now · Custom service
Help your customers solve what went wrong.
An AI support assistant for existing customers. It identifies the customer, understands the issue, follows your approved resolution steps, and escalates to your team with the full context.
Implementation and monthly management are quoted after the audit.
Illustrative support case
“My service is not working.”Existing customer · incoming request
Customer verified
- Identity checkCode to registered email
- IssueService connection failure
- ProcedureApproved checks completed
- Next stepTechnical team review
Escalated with contextThe team receives the problem, steps tried, and next action.
Example of a scoped workflow; verification and integrations are defined in your audit.
Support for existing customers
A clear path from complaint to next action.
For businesses whose customers need help with an active service, an order, a contract, or a recurring problem.
Customer Support AI is configured around your customer records, support procedures, and the people who take over when a case needs attention.
Need reception and appointments? Explore Front Desk AI →Understand the problem
Collect the reason for the complaint, relevant details, and the help the customer needs.
Follow your procedures
Answer approved questions and guide the customer through the resolution steps your business authorizes.
Escalate with context
Send the case to the right person with the customer details, problem, and steps already attempted.
One support conversation
Identify. Understand. Resolve or escalate.
Find the customer
The assistant locates the customer record and applies the verification required for that request.
Work through the issue
It asks relevant questions, checks permitted information, and follows the agreed support procedure.
Bring in the right person
If the issue remains unresolved or a rule requires it, the assistant delivers the case and context to your team.
Voice, messaging, or both are selected to fit your operation. The audit defines which channels, records, and actions the assistant will use.
Customer identification
The right verification for the right request.
SMS or email verification can be configured as part of your Custom implementation.
A one-time code is sent to a phone number or email already registered to the customer. The system checks the code before granting access to the information or actions that require it.
The code confirms access to the registered contact method. Your business defines any additional identity checks.
General help
Identify the request and provide general guidance without exposing account details.
Account-specific support
Use agreed identifying variables and, where required, a code by SMS or email before accessing customer-specific information.
Sensitive requests
Route requests requiring special approval, account-security changes, or financial decisions to an authorized person.
Failed verification
Apply the agreed retry limits and give the customer a route to assistance when verification cannot be completed.
A defined level of support
Your team takes over with the facts already collected.
Escalation rules define when the assistant should stop and who should receive the case.
A customer can request a person. An unresolved issue, repeated failure, urgency, or a decision outside the assistant's permissions can also trigger escalation.
- Customer identification and verification status
- Reason for the complaint or support request
- Relevant details and permitted records
- Resolution steps already attempted
- Priority and responsible team according to your rules
- Conversation summary and agreed next action
The agreed handoff may be a case record, ticket, or team notification. Live transfer of a call to a person, PBX, and SIP require a separate feasibility review.
Required first step
Define your support system before building it.
Every Customer Support AI project begins with a Full-Scope AI Audit.
We review the problems your customers bring, how you identify them, the information needed to help them, and the procedures your team follows.
- Defined support cases and resolution boundaries
- Customer identification and verification requirements
- Data sources, permissions, and integrations
- Escalation levels and responsible people
- Documented scope and implementation plan
Available now
Full-Scope AI Audit
$299
One-time audit · required before implementation
The audit defines the scope needed to prepare your Customer Support AI proposal.
Customer Support AI
Custom pricing
Implementation and monthly management are quoted separately after the audit, based on support procedures, verification, channels, integrations, and expected volume.
Request the $299 auditHave a question first? Call +1 (786) 983-6792 or leave your request.
Before you start
Questions about Customer Support AI.
Front Desk AI handles reception, business questions, and appointments. Customer Support AI helps existing customers with complaints, service problems, and support requests, using procedures and escalation rules defined for your business.
Yes. Verification by one-time code can be configured using a registered phone number or email. The audit defines the provider, customer records, verification rules, and usage costs for your proposal.
It escalates according to the agreed rules, delivering the case and context to the designated team. The proposal specifies how that handoff works and which requests always need a person.
It covers the Full-Scope AI Audit, the required first step that defines the support system and implementation plan. Implementation and monthly management have a separate Custom quote after the audit.
Customer Support AI
Start with the problems your customers need solved.
Tell us how you handle support today. The Full-Scope AI Audit defines the next step.