Third-party dependency
Telephony, messaging, AI models, hosting, internet access, APIs, and business applications may experience outages, policy changes, rate limits, or degraded service.
Client-facing policy summary
Clear operating conditions before Front Desk AI goes live.
This page explains the general service rules. The signed proposal, statement of work, and applicable provider terms define the final agreement.
Access & authorization
The service depends on continuing approved access.
Operating requirement
BayScope AI can provide a contracted workflow only while the accounts, permissions, connectors, and technical access required for that workflow remain available.
- Required access may include API keys, OAuth authorization, connector permissions, account credentials, verification codes, tokens, webhooks, or platform approval.
- The client is responsible for providing authorized access to the selected business accounts and for maintaining account eligibility.
- Credentials and secret codes must be shared only through an agreed secure method—not through public forms, ordinary chat, or unencrypted email.
- If access is revoked, expires, changes, or is rejected by a provider, affected functions may pause until access is restored.
Service availability
Automation relies on systems outside any single company's control.
24/7 means configured availability
Assistants can be configured for continuous operation, subject to the technical availability of the managed system and its providers.
Maintenance scope
Active management covers the contracted functionality. New workflows, channels, major changes, and new integrations require a separate scope.
Client-provided infrastructure
When the client supplies hosting, the client remains responsible for the underlying infrastructure, access, and server availability unless otherwise agreed.
Usage policy
What is measured and what happens at the limit.
| Service | Standard included | Advanced Custom included | Additional usage |
|---|---|---|---|
| AI Phone Assistant | 1,000 voice minutes/month | 3,000 voice minutes/month | $0.30/min Standard; $0.25/min Custom without a package |
| AI Messaging Assistant | 1,000 attended conversations/month | 2,500 attended conversations/month | No automatic per-message charge; repeated excess triggers plan review |
| AI Full Front Desk | 1,000 minutes + 1,500 conversations/month | 3,000 minutes + 3,500 conversations/month | Voice rules above; messaging plan review |
Billable voice minute
Conversation time with the assistant measured in 6-second increments. Calls under 15 seconds, identified spam/robocalls, and up to 30 minutes of client testing per month are excluded.
Attended conversation
One thread with one contact that closes after 24 hours of inactivity. Individual messages inside the thread are not limited or billed separately.
Usage alerts
Voice usage alerts are sent at 80% and 100%. Voicemail, transferring a call from the assistant to a person, and PBX/SIP are not Standard functions and require a Custom feasibility project.
Per connected number
Included minutes and conversations apply to each connected number. Each additional number is an independent service: setup from $1,200 (voice) or $1,000 (messaging), and $649/month management for voice or $449/month for messaging. A voice + messaging pair counts as another Full Front Desk ($899/month). Managed hosting is +$50/month per client.
Voice agents on one number
Each voice number includes 1 agent. Additional agents may be added at $649/month each, with no additional setup fee after the base service is installed and 1,000 additional included minutes each. No maximum per number; activation is subject to technical availability and approved provider capacity.
No rollover
Unused monthly voice minutes do not carry into the next billing period.
Platforms & channels
Compatibility and approval are confirmed before activation.
Confirmed categories
Direct calls, WhatsApp calling
Subject to a compatible account, provider, number, and configuration. You can keep your current number with call forwarding or use the new number we provide.
Confirmed messaging categories
WhatsApp, Telegram, web chat
Subject to account setup, connector access, and the agreed implementation.
Conditional
Instagram & Messenger
Require Meta Business approval, permissions, eligibility, and available API access. Approval is not controlled or guaranteed by BayScope AI.
Data & security
Access should be limited to the work the system is authorized to perform.
- The client must have the right to provide the business and customer information used by the system.
- Customer data is handled according to the agreed configuration, permissions, retention rules, and applicable requirements.
- Unverified contacts are not automatically treated as the same person across channels.
- The website assistant should not receive passwords, API secrets, payment-card data, health information, or other sensitive information unless a separate approved process is established.
- Third-party provider terms and privacy practices also apply to their services.
Implementation warranty
30 days for defects in the agreed implementation.
Covered
Correction of defects related to the functionality included in the original contracted scope, beginning when the implementation goes live.
Not covered
New features, changed workflows, additional integrations, provider changes, expanded usage, or changes to the original business requirements.
Without monthly management
The implementation warranty still applies to covered defects. The client assumes responsibility for ongoing infrastructure, backups, availability, accounts, and operation.
Third-party costs
Telephony, messaging, AI models, APIs, subscriptions, and other provider charges are identified in the proposal when applicable.
This is a service-policy summary, not a substitute for legal advice or the final signed agreement. See also the Privacy policy and Terms of use.
Questions about scope?